UK Call Centre Numbers:
Maintenance 0844 576 2221   Sales 0800 9888 101

Resources

System Requirements

Table of Contents


Minimum Server Specifications-Small Single Site


These minimum server specifications are valid for the following parameters:

  • Single site
  • Up to 30 trunks
  • Up to 500 calls per hour
  • Up to 50 extensions / users

Supported Operating Systems
  • Windows Server 2019 Desktop Experience Edition
  • Windows Server 2016 Desktop Experience Edition
  • Windows 10 (Desktop Mode)

32 bit and 64 bit

Note: 4Sight CTI is not supported on a Windows server that is also configured as a Windows domain controller.
Minimum Hardware Requirements
  • Processor: As advised by Microsoft for Windows Operating Systems specified above
  • 4GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)


Virtual environments are supported e.g. Vmware, Hyper-V.

Note: A small single site server installation may co-exist with other applications on a shared server. However, if the machine experiences performance issues then a dedicated server should be used.

Minimum Server Specifications-Medium Multi Site


These minimum server specifications are valid for the following parameters:

  • Up to 6 sites
  • Up to 150 trunks across combined sites
  • Up to 2000 calls per hour
  • Up to 400 extensions / users

Supported Operating Systems
  • Windows Server 2019 Desktop Experience Edition
  • Windows Server 2016 Desktop Experience Edition
  • Windows 10 (Desktop Mode)

32 bit and 64 bit

Note: 4Sight CTI is not supported on a Windows server that is also configured as a Windows domain controller.
Minimum Hardware Requirements
  • Processor: As advised by Microsoft for Windows Operating Systems specified above
  • 4GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)


Virtual environments are supported e.g. Vmware, Hyper-V.

Note: A dedicated server is required for medium server installations.

Minimum Server Specifications-Large Multi Site


These minimum server specifications are valid for the following parameters:

  • Up to 10 sites
  • Up to 300 trunks across combined sites
  • Up to 4000 calls per hour
  • Up to 1000 extensions / users

Supported Operating Systems
  • Windows Server 2019 Desktop Experience Edition
  • Windows Server 2016 Desktop Experience Edition
  • Windows 10 (Desktop Mode)

64 bit only

Note: 4Sight CTI is not supported on a Windows server that is also configured as a Windows domain controller.
MS SQL Server Requirements
  • SQL Server 2008 R2
  • SQL LocalDB *

* Call history would need to restricted to 14 days if SQL LocalDB used.
Minimum Hardware Requirements
  • Processor: As advised by Microsoft for Windows Operating Systems specified above
  • 4GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)


Virtual environments are supported e.g. Vmware, Hyper-V.

Note: A dedicated server is required for large server installations.

PC Client-Minimum Specifications

Supported Operating Systems
  • Windows 10 (Desktop Mode)
  • 32 bit and 64 bit
Minimum Hardware Requirements
  • 1.8 GHz Pentium-class processor
  • SVGA display
  • 2GB Memory
  • 1GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse



Apple Mac Client-Minimum Specifications

Supported Operating Systems
  • macOS Version 10.15: Catalina
  • macOS Version 10.14: Mojave
  • macOS Version 10.13: High Sierra
  • macOS Version 10.12: Sierra
  • OSX Version 10.11: El Capitan
  • Mac with 64bit processor
Minimum Hardware Requirements
  • Mac with an Intel processor
  • SVGA display
  • 1GB Memory
  • 1GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse

Mobile Client-Minimum Specifications

Supported Operating Systems
  • Android 3.0 to 8.0
  • iOS 7 to 11.4

Note: Please be aware that Huawei devices are currently unable to initiate calls through DISA / Dial Through.

Skype for Business

Supported Versions
  • Skype for Business 2015 and 2016 client



Web page dialling  -  Supported Browsers

Browser Supported Versions Extension / Add-on
Internet Explorer (PC)  11 * Telephone Number Detection 1.1.0
Microsoft Edge  44.X Telephone Number Detection 1.2.2
Google Chrome (PC, Mac)  77.X Telephone Number Detection 1.2.2
Mozilla Firefox (PC)  69.X Telephone Number Detection 1.2.2
Opera (PC, Mac)  64 Telephone Number Detection 1.2.2
Safari (Mac)  11.0 Telephone Number Detection 1.2.2


* Microsoft security patch MS14-080 stops web-page dialing working with IE11. Please contact the support desk if you are experiencing this issue.

Microsoft components

.NET Framework
  • .NET 4.5 Framework (required and shipped with software)

Note: 4Sight Server makes use of a lightweight embedded database.