Minimum Version Required:
The Application Server requires a TAPI Application Server license key to be installed on the PBX (for your convenience, ShoreGear comes with a 45-day trial license). You can check what licenses are installed on your PBX by going to the System Parameters...> Licenses... page in ShoreWare Director.
Once the Application Server has been configured and the license installed, simply tell 4Sight CTI Server configuration the IP address of the ShoreTel HQ Server. You will also need to enter the trunk access code for making external calls (usually 9).
Extensions, Groups, Trunks
SIP trunks are not fully supported. Call transfer and other operations produce unreliable results.
TAPI (connects to the HQ Server)
TAPI Application Server (SKU30049) license
RPC (TCP 1024-65535)
4Sight CTI Server uses ShoreTel TAPI to talk to the ShoreTel HQ Server over RPC (TCP).
Firmware Requirements (for new installations):
9.1 or newer
|WAN Connectivity||Trunk Monitoring||Analog Phones Supported||Agent Features Supported|